Privacy Policy

Information We Collect

We collect information that you voluntarily provide to us when you inquire about services, book appointments, or become a patient. This includes:

• Personal Information: Name, email address, phone number, date of birth, and mailing address.
• Health Information: Medical history, current medications, symptoms, and other health-related data submitted through our intake forms or during consultations.
• Website Usage Data: Technical information such as IP address, browser type, and device information collected via cookies and analytics tools to help us improve your online experience.

How We Use Your Information

We use the information we collect to facilitate your care and improve our clinic operations. Specifically, we use your data for:

• Scheduling appointments and managing your patient account.
• Providing medical, hormone optimization, and performance services tailored to your needs.
• Communicating with you regarding your care, lab results, and treatment plans.
• Internal analytics to assess service quality and website performance.

How We Share Information

We value your privacy and do not sell your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: With trusted vendors and service providers who assist us in clinic operations (e.g., lab companies, EHR systems, payment processors), subject to confidentiality agreements.
• Legal Requirements: If required by law, regulation, or legal process, or to protect the rights and safety of our clinic and patients.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal and health information from unauthorized access, loss, or misuse. While no digital platform is completely infallible, we prioritize industry-standard security practices to keep your data safe.

Your Rights & Choices

You have rights regarding your personal information, including the ability to:

• Access, review, or update your personal and health information held by us.
• Request the deletion of your personal data, subject to medical record retention laws.
• Opt out of non-essential communications, such as marketing emails or text messages.

Cookies & Analytics

Our website may use cookies and similar tracking technologies to analyze site traffic and understand user behavior. This helps us optimize our website's functionality. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent, though some website features may not function properly without them.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.